Top Ten Tips for Community Building
From the event Cultivate your online community

1. Learn from your existing community
2. Mobilise the users who led the way
3. Moderate your community however your site requires
4. Keep in mind the bigger picture to ensure your online community replicates what's going on offline, and more widely in your organisation
5. Use your web stats wisely to inform future developments and to build a thorough picture of your audience
6. Remember that some people need convincing of the wonder of the web
7. Don't be afraid to hunt down your community on other websites
8. Join conversations to add value
9. Establish your voice
10. Look after your community

Courtesy of Nikola Mann, former new media manager, Parentline Plus